Mayflower Transit Wins Quest for Quality Award
September 8, 2005 - Mayflower Transit, one of the nations oldest and largest van lines, has been recognized as one of the best of the best in transportation and logistics in the 22nd annual Quest for Quality readers survey conducted by Logistics Management. The survey is the most comprehensive customer satisfaction survey across all major modes of transportation and allows customers to rate carriers on five quality criteria: on-time performance, value, customer service, information technology and equipment and operations.
This year, the survey combined high-value goods carrier and household-goods carriers into one category for van lines. Only four van lines made it into the survey, with Mayflower Transit scoring higher than the industrys average overall.
Over the years, Mayflower has continued to strive and grow in its quality service, said John Lograsso, senior vice president of sales and marketing for Mayflower. We are pleased to be recognized by our corporate customers for our performance, service and value. Although we are proud of our past achievements, we remain committed to continual improvement and exceeding customers expectations in the future.
Logistics Management and Reed Research Group surveyed readers who are qualified buyers in their respective service modes. Surveys were sent to readers both by mail and e-mail; the results were based on more than 2,000 completed surveys.
Mayflower Transit, founded in 1927, transports household goods, electronic equipment, trade show exhibits and displays, works of art, and specialized freight, utilizing a network of 800 affiliated agents throughout the United States and around the world. Mayflowers headquarters offices are located in suburban St. Louis, Mo.