Dayton Freight Lines has the mission to be a recognized leader in providing high-quality, cost-effective, regional LTL transportation services. It aims to do this by educating, training and empowering its employees.
The company has the commitment to provide equal opportunity for each employee, treat everyone with dignity and respect. It aims to keep an open and interactive communication, maintain trust and respect, work as a team and know and understand the customers' needs and requirements.
All the processes focus on exceeding the needs of external and internal customers. Dayton conducts business practices honestly, ethically and morally, preserves and cares for company assets and demonstrates operational excellence.
Another important aspect of Dayton is the service record which is of 97.8% all shipments arriving on schedule. The safety record is 0.16 DOT reportable accidents per million miles, the claims ratio is 0.77% of sales, and 99.8% of all shipments arrive claims-free.
QUEST (Quality, Updated, Employees, Service, and Transportation) is the most important elements at Dayton. The Quality Department includes Human Resources, Corporate Customer Service, Employee Development and Process Improvement and provides Management Trainee Program to learn all phases of Services Center Operations.
This is all possible thanks to the high technology used to increase the ability to serve efficiently using an IBM AS/40 and Electronic Data Interchange Logistics Database and the Internet to provide more information to the customers.
Employees are the right people doing the right jobs the right way. The Account Managers, Drivers, Dispatchers, Customer Service and Vehicle Maintenance, Dock Workers, Internal Staff and Management Team are the best in their areas. Dayton has 1,770 employees to serve the customers. In exchange, Dayton gives them competitive salaries, 8 paid holidays, paid vacation, medical insurance, optional vision, dental, term life and whole life insurance and much more.
Dayton's services are concentrated in Ohio, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Ohio, Pennsylvania, and Wisconsin. It also has 33 regional Service Centers and Strategic Alliances to extend to Canada, Puerto Rico and Guam.
Finally, Dayton Freight Lines is constantly improving its fleet by listening to customers and employees needs.