Industry's Largest Customer Satisfaction Survey Names Averitt Leader in 3PL, Expedited and LTL Services


Cookeville, Tenn. (October 27, 2005) Readers of Logistics Management recently named Averitt Express among the industry's best providers in three logistics categories: Third-party logistics, expedited services and less-than-truckload (LTL) services.

Logistics Managements 19th annual Quest for Quality program is the transportation and logistics industrys largest customer satisfaction study. The study's results are based on survey responses from more than 2,000 readers, made up of freight shippers across North America.

This is the first time in the survey's history that Averitt has achieved recognition as among the industry's best in the categories of expedited services and third-party logistics. Over the survey's history, Averitt has been named among the leaders in LTL services 17 times, including each year for the past 13 consecutive years.

"As our customers' needs continue to evolve, we've committed to providing them with a wider array of services and becoming even more flexible with our operations," said Phil Pierce, Averitt's executive vice president of sales and marketing. "This customer feedback is exciting because it tells us we're headed in the right direction as a global supply chain management provider."

The survey participants evaluated their core transportation providers' performance in five key areas vital to superior logistics execution: on-time performance, value, information technology, customer service and equipment and operations.

A different set of criteria is used to judge third-party logistics providers: carrier selection and negotiation, order fulfillment, transportation and distribution, inventory management, and logistics information systems.