The company implemented our formal Quality Improvement Process in 1985. In 1991, Southeastern took Quality Improvement to a new level by adopting the use of Statistical Process Control to reduce variation and ensure continuous measurable improvement in the key measures of customer satisfaction and operational efficiency. Through the use of quality tools, Southeastern associates are committed to satisfying every customer completely and to becoming more and more efficient in the process. Commitment to quality improvement has allowed Southeastern to grow and prosper in a competitive environment. At Southeastern, quality is not just a slogan, it is the strategy for managing customer satisfaction and preparing for the future.
Southeastern Freight Lines is Celebrating our 20th Anniversary of Quality Improvement.Posted on Nov 01, 2005